RapidShare temporarily changes the traffic limit to 4 GB per day
According to a reply from RapidShare support to one of our readers, pakoGax (riendose at hotmail.com), RapidShare imposed a temporary traffic limit on premium users. All premium account users can download maximum 4 GB per day.
Here a copy of the email provided by pakoGax :
Hello,
Due to the rising usage of our infrastructure we are extending our bandwidth
capacity’s. Since this process is time consuming we have decided to
temporarily change the traffic limit to 4 GB per day. This allows all Premium
Users to again experience the high downloading speeds our service provides.
Thank you for your understanding.
Best regards,
RapidShare AG - Support Team
RapidShare AG
Gewerbestrasse 6
CH - 6330 Cham
web: http://www.rapidshare.com
email: support@rapidshare.com
tel: +41 41 748 78 80
“pakoGax” schrieb:
> Hi, I member since 2 days ago, I was so happy until I got the next msg “You
> have exceed your download limit” What? I got the premium account to have
> unlimited at all. I was member of megaupload and it doesn’t exist. I didn’t
> get advised about this when creating my premium account. I’m not against
> service policies, I’m desagree with not advising about this VERY IMPORTANT
> service information. Thank you for consider this..
>
> Regards
>
> pakoGax
>
An official statement from RapidShare was published on July 21, 2008.
Yeah, i got the message also the last evening:s
but when does they start on having 10gb limit again? 4gb is way less than what i download every day:s and i only have a 2mbit connection…
come on rapidshare speed up!!!:D
liars.
Come on RS, don’t jockey with these changes. We are paying customers, not free loaders. If you need to add more capacity add it, but don’t reduce the level of service.
Also, as you have told us that you will not refund any prepaid premium user fees, why don’t you offer the users a CREDIT, 6G for each day (10G-4G), so that the Premium user could get what he paid for.
This will not cost RS any money, and will keep the Premium user happy.
It’s taking over a week now, so went in discussion with them.
We are not getting anything back. And I don’t like it as they violate their services. You paid for 10gb and only getting 4gb.
This is my mail:
quote:
> Hello,
>
>
> we apologize for the inconvenience. Please be aware that we would not
> have changed the Traffic regulation if it not had been essential to
> our systems
> integrity. Unfortunately it is not possible to provide a date when the
> extension of our network capacity will be completed. Please check our
> news for
> the latest updates in this matter.
>
> The Traffic regulation effects all new and existing Premium Accounts.
> In the overview of the Premium Zone you can see your total available
> download traffic. A compensation for the change in the traffic
> regulation is not possible.
>
> Best regards,
>
> RapidShare AG - Support Team
>
>
> RapidShare AG
> Gewerbestrasse 6
> CH - 6330 Cham
My response:
Not happy.
> Then I would like some sort of vacation-mode, which I can activate
> when all is updated.
>
> Sorry to tell this but premium like this is the worst I have ever had.
> (even though it is only temp. It is more then a week now. That is too
> long)
>
> If this can’t be done I will demand some sort of compensation as you
> are in violation.
>
> Regards,
>
> Rob
Yesterday I received this on it:
Hello,
thank you for your suggestion.
We have sent your message to the according department.
Best regards,
RapidShare AG - Support Team
RapidShare AG
Gewerbestrasse 6
CH - 6330 Cham
I have gone through 4 long term successive memberships with rapidshare and had been completely happy with their services. I even told friends to get the service and they did and WERE happy too. But the 4gb limit is just foolish for someone who pays premium to get premium. Why should I pay for their mismanagement?! Personally I do not believe that premium users are having unbalanced downloads that need to be shared across the spectrum. I have friends in multiple places around the world that reported no problems with the speeds. This is just a nother tactic to cheapen everything and make more money and I say most likely they will not return to 10+ GB. Me and all of my rapidshare friends are unhappy and are about ready to leave the service of rapidshare. Im sure megaupload and deposit files will be happy to have our business
True. They now changed to 5GB, it will take till September to finnish the updates.
Also for me it’s bye bye RS.
Megaupload is a good alternative, deposit files or Uploaded.to.
I am just trying to figure out if I can bring it to the court. I paid for a service which I am not (completely) getting.
Just in from the news, they raised to 5 GB (weak IMO) and said it will take until September!!!!!!! before they get back to normal service.
I Am A Paid Up Yearly Premium User.I Have Been Trying To D Load For 7 Days Now Without Any Joy.
Considering Not To Renew When It Expires In Jan 2009.
Been A premium User For 4 Years.
Massive RapidShare hack attempts detected. IP blocked. Please call your internet provider i need the solution for this
I also just mailed them and this is what they replied back:
* I AM 100% sure last time when i registered and paid for account it said 50gb every 5 days and 10 gb everyday. *
Hello,
Please take a look at our news side.
You have the possibility to convert your RapidPoints for additional traffic.
Every point is worth 15 megabyte. The maximum amount of traffic which can be
added to your account is displayed in your premium zone
Every Premium Account receives 5000 MB traffic volume each day.
The maximum amount that can be collected is 30 GB.
Once you have reached the limit you have to wait until 00:00 CET of the next
day to receive the next 5000 MB. In certain circumstances your download volume
can be overdrawn. In this case the overdrawn amount is subtracted from the
next day credit.
Traffic Example:
Day 1 5000 MB New Account, no Downloads
Day 2 10000 MB No Downloads
Day 3 10000 MB 5000 MB has been downloaded
Day 4 15000 MB No Downloads
With the link “View Logs” in the premium zone you can see how much you have
downloaded on each day and from what IP-address.
If there are IP-addresses listed that you do not know, please change your
password (and maybe your e-mail address) in the premium zone using the link
“settings” and make sure that your computer and email-address are secure so
nobody could access your RapidShare-account.
Best regards,
RapidShare AG - Support Team
RapidShare AG
Gewerbestrasse 6
CH - 6330 Cham